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Returns Policy

  1. A NON-REFUNDABLE deposit is required for all statues and figures within 7 days of invoicing. If a deposit is not received within 7 days, the order will be cancelled.
  2. All Figures and Statues are inspected upon arrival at our premises to evaluate their condition before they are delivered or collected by our clients to maintain a high level of quality and service. We cannot, however, open the contents of sealed game boxes. It is the client's responsibility to inform us of any issues with the contents once opened.
  3. No goods will be accepted on return after 7 days after purchase, delivery or collection unless notified, arranged and agreed to in writing prior to the 7-day deadline from the date of purchase, delivery or collection.
  4. No goods will be returned or exchanged without proof of purchase.
  5. Goods will only be exchanged/refunded if they are in their original condition. Goods not returned in their original condition will incur a handling fee of 20%. This policy does not apply to second hand and/or displayed statues and goods.
  6. Faulty / Damaged goods will only be exchanged for the exact same game, figure or statue and only if it is available. If this is not possible, replacement parts may be provided only if they are available.
  7. Please note that some games are expansions and require the base game in order to play them. Expansions will only be refunded if the game is faulty.
  8. Refunds or store credit may be applied upon the return of damaged or faulty goods.

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